Your responsibilities

• Support our service network in identifying the right spare parts and retrofit kits to drive customer satisfaction.
• Perform customer request handling via JIRA, use of: E-Commerce platform, SAP ERP system, Windchill, PLMk and C-Service.
• Speed up responsiveness and secure functionality of Hiab products and parts flow.
• Support collaboration in aligning our part assortment with the parts catalogues teams (C-Service).
• Based on case statistics proposes process improvements to drive down the number of tickets, customer satisfaction or work of related team.

Our requirements

• Relevant and completed or during education in Electrical, Hydraulic and/or mechanical engineering.
• Previous experience on a similar position as an added value.
• 2 years of relevant experience in a technical/commercial role in a service environment.
• Customer focus.
• Teamplayer.
• High integrity and excellent interpersonal skills.
• Self starter.
• Proactive.
• Self-motivated.
• Local Language.
• English - B2.