Your responsibilities

• Troubleshoot, prioritize, and triage employee-facing issues, escalating internally and externally as needed
• Maintain asset inventory and tracking system
• Set up, configure, and maintain workstations
• Hardware repair and upgrades
• Disk imaging of systems
• Handle onboarding and offboarding of accounts across in-house and SaaS applications
• Assist with creating process documentation as needed for internal processes
• Provide ongoing maintenance and support of key communication systems
• In-office teleconferencing equipment
• Dashboard displays and televisions
• Employee workstations
• Collaboration with the other Infrastructure Team members on org-wide projects and rollouts
• Remediation of endpoint tickets generated from Security team
• Adherence to RPM values

Our requirements

• Associate degree or coursework in Computer Science, Information Technology, or a related field
• 0–2 years of relevant experience in IT support or infrastructure roles (internships or student jobs welcome)
• Familiarity with basic IT principles and troubleshooting
• Strong communication and teamwork skills
• A problem-solving mindset and willingness to learn
• Ability to prioritize tasks and ask for help when needed
• Attributes & Skills
• Strong IT background with infrastructure proficiency
• Evidence of problem solving and multi-tasking skills in a fast-paced environment
• Track record of on time delivery
• Evidence of being detail-oriented with a strong ability to think and communicate strategically
• Excellent written and verbal communication skills
• Team player and ability to be flexible, adaptable, and accommodating to employees at all levels

Technologies we use

What we offer

• We offer competitive pay and multisport card