About the project

• We are seeking an IT Support professional to provide on-site technical assistance at the office and manufacturing facility of a leading automotive client. You will maintain and optimize IT infrastructure, troubleshoot issues, manage systems and applications, and support end-users. Your role will involve responding to incidents, mitigating risks, and supporting the implementation of new IT solutions to improve operational efficiency. If you have experience in a manufacturing environment with complex IT systems and can manage priorities in a dynamic setting, this position is ideal for you.

Your responsibilities

• Providing IT operations support by handling tasks related to production, quality, logistics, and resolving network or infrastructure issues
• Diagnosing and resolving issues with hardware and software on the shop floor or in the control center, following available documentation
• Managing system tickets by creating, updating, and closing requests to ensure efficient problem resolution
• Maintaining network infrastructure and devices through patching, troubleshooting, and overseeing the proper functioning of the shop floor equipment

Our requirements

• Minimum 1 year of experience in direct technical support for users and IT infrastructure, including servers and networks
• German language proficiency at a minimum of B2 level and English proficiency at a minimum of B1 level
• Readiness to work in a 24/7 shift system, limited to the factory in Jawor
• Motivation for continuous learning and professional development in a dynamic technical environment
• Residing in Poland required

Optional

• Experience with ticketing systems
• Familiarity with TeamViewer, RDP, Remote Desktop, VPN
• Career development plans in the IT field
• Basic knowledge of ITIL.

Technologies we use

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas

• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market

• We share the profit with Workers - over PLN 60M has already been allocated for this aim since 2022

• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more

• Comfortable workplace – class A offices or remote work

• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application

• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers

• Investment in your growth – meetups, webinars, training platform and technology blog – you choose

• Fantastic atmosphere created by all Sii Power People