Your responsibilities

• We'll provide on-the-job training and support to help ensure you quickly pick up the necessary knowledge and understanding. Your scope of duties will be focused on:
• • Providing front-line support to our clients across phone, email, web chat, WhatsApp and social media (in Dutch as well as English);
• • Answering queries from our client base on all of our products and platforms;
• • Resolving trade queries and disputes;
• • Dealing and executing trades for our clients over the phone (after a relevant training) – this is execution-only dealing (we do not give any trading advice);
• • Providing clients with technical support with our front-end platforms and chart packages;
• • Conducting audit checks and client administration tasks;
• • Participating in and running various local and international projects or initiatives.
• In doing so, you'll gain a strong understanding of financial markets, stock exchanges, macro-economic events and various financial instruments (stocks and derivatives).
• You'll also benefit from exposure to a vibrant, commercially driven environment, with development opportunities encompassing everything from client reactivation and retention, premium client service, Trading Services specialisms, as well as dealing and managerial roles.

Our requirements

• You don’t need formal financial education or experience to apply, although a background in finance, economics, or related fields is preferred. What matters most is your genuine interest in financial markets, client services, and your commitment to learning. If you have self-study experience, certifications, or personal projects related to financial markets, please include these in your application to demonstrate your passion and knowledge in this area.
• We’ll provide on-the-job training and support to ensure you quickly pick up the necessary knowledge and understanding. What’s essential is a genuine interest in financial markets and client services, coupled with strong motivation, attention to detail, and an aptitude for numbers. You’ll also need:
• • At least one of: a background in finance, economics, or a related field; experience in a financial or banking environment, or a client servicing/sales role; a demonstrated interest in financial markets;
• • A degree-level education;
• • Fluent competency in Dutch and English (verbal and written);
• • Excellent interpersonal and communication skills;
• • A logical and analytical approach to problem solving;
• • Confidence to employ basic maths skills, particularly mental arithmetic;
• • Strong organisational and time management skills;
• • Ability to learn quickly and work under pressure;
• • Literacy in MS Office;
• • Good working knowledge of any additional European language would be a distinct advantage.

What we offer

• It really is more than a job. We’ll recognise your talent and make sure that you can still have a life – at work, and outside of it. Networks, committees, awards, sports and social clubs, mentorships, volunteering opportunities, extra time off… the list goes on:
• • Home office equipment reimbursement
• • Performance-related annual bonus and company’s shares scheme;
• • Private healthcare for you and your family (Medicover);
• • Private medical cover for you and your family/partner (Medicover)
• • Multikafeteria system (you can choose a multisport card, vouchers, etc.)
• • Life insurance (Generali)
• • Employee-led LGBTQ+, Women’s, Black, and Parents & Carers networks with an annual budget for organizing events & projects that foster an open, diverse, and inclusive culture
• • Career-focused technical and leadership training in-class and online, incl. unlimited access to LinkedIn Learning platform
• • Well-being events as well as Employee Assistance Programme
• • Summer picnic, New Year party and other social events
• • 3 additional days off a year - 1 to celebrate your Birthday and 2 for voluntary work