Your responsibilities

• Serve as the main contact for strategic account inquiries and provide consolidated reporting on orders and deliveries.
• Resolve customer issues related to orders, shipping, product queries, returns, and discounts.
• Ensure customer-specific requirements (e.g. bagging, booking, VAS levelling) are met per compliance agreements.
• Collaborate with Distribution, Logistics, Sales, and Merch Planning to ensure timely shipments and resolve supply challenges.
• Maintain accurate customer data and proactively communicate with internal and external stakeholders.
• Oversee external service provider performance for OM and AR activities, ensuring compliance with SLAs.
• Drive EDI implementation and support business plan execution for strategic accounts.
• Monitor cash collection performance, support legal and bad debt processes, and assist in dispute resolution and chargebacks.
• Investigate and resolve unclear remittance details and billing discrepancies.

Our requirements

• 3+ years in B2B or e-commerce customer service.
• Experience with SAP or similar ERP systems (2–3 years preferred).
• Strong Excel skills (VLOOKUP, Pivot Tables, IF statements).
• Bachelor’s degree or equivalent work experience.
• Experience in order management or AR; apparel industry experience a plus.
• Fluent in English and French (written and verbal).
• Strong analytical and data interpretation skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities and work independently.
• Team player with a proactive, problem-solving mindset.
• Detail-oriented with strong organizational skills.
• Familiarity with supplier portals (e.g., Vendor Central).
• Understanding of logistics and financial operations across markets.