Your responsibilities

• Customer relationship management as defined by sales management and supported by UPM Adhesive Materials internal systems to ensure smooth customer service
• Order managing – progression and communication of orders to all necessary parties, responsive action in process disturbance situations
• Customer data maintenance - including Customer Master File and Price Lists
• Complaint handling – entry and progression of claims, customer interface and internal coordination
• Enquiry handling related to pricing, products and supply chain
• Technical advice - including product recommendations, organizing samples, trials, technical documents and brochures and having a basic understanding of printing methods
• Sales support – including information retrieval and analysis, pricing support
• E-Business – promoting and then offering consistent support to customers with UPM tools and strategies
• Proactive activities including product promotion, price offer follow-ups, etc.

Our requirements

• You are fluent in German and English
• You have high level spoken and written communication skills
• Your approach includes actively suggesting products and services tailored to each customer's individual requirements
• You are interested in developing product and technical knowledge
• You have systems and processes knowledge
• You have commercial awareness
• You have an interest in e-Business developments and the commercial impact of this on businesses

What we offer

• A meaningful job: We have an inspiring purpose ‘We renew the everyday for a future beyond fossils'. Our work is impactful and transformative.

• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.

• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.

• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.