Your responsibilities

• Accept, build, schedule and track all customer shipments through completion, include all pertinent information and documentation.
• Prioritise and communicate internally and externally in an effective and professional manner using the appropriate method of communication.
• Develop strong relationships with all customer contacts and facilities.
• Identify, resolve, and/or escalate any issues related to daily volume.
• Manage daily load board, take responsibility for ensuring loads are covered and serviced properly.
• Ensure Incidents are kept up to date and accurate and used as primary tool to track relevant issues.
• Manage and resolve accessorial claims between Carrier, Customer and Coyote in line with relevant T&C’s and industry standards while ensuring a fair outcome for all parties.
• Essential Competencies:
• Communication – You will be speaking with customers over the phone & face to face.
• Problem Solving – Ops Reps must be able to critically solve issues as they arise both internally and externally.
• Organisation – Prioritisation & time management are key

Our requirements

• Ability to speak Polish
• Ability to speak English on B2 level
• Additional language proficiency/fluency is a plus
• 2-3 years’ experience in customer service, operations and logistics experience

Optional

• Road transportation experience preferred not required

What we offer

• Onsite training and e-learning platform

• RXO Grow and Expand - internal Growth programs

• Comprehensive benefits package (Health insurance, Private medical care, Sports membershi)

• Diverse and Inclusive environment

• Mental First Health Aid support