Your responsibilities

• Independently monitor and manage ticket queues, resolving issues efficiently.
• Respond to support requests via Helpdesk and phone, ensuring timely and accurate resolutions.
• Meet set Service Level Agreements and internal KPIs.
• Take full ownership of assigned tasks, driving them to resolution with a customer-first mindset.

Our requirements

• You consistently deliver customer-centric support, ensuring satisfaction and trust.
• You are self-driven, able to prioritize and manage your workload without constant oversight.
• You demonstrate technical curiosity and a strong analytical approach to problem-solving.
• You communicate clearly and confidently, adapting to different customer needs.
• You remain flexible and agile, shifting priorities as needed while maintaining focus.
• Proven ability to work independently in a technical support role.
• Strong customer service orientation with a passion for helping others.
• Experience in technical support, both onsite and remote.
• Fluent in English, both written and spoken.
• Interest or experience in programming (Java, SQL, HTML, CSS, JavaScript, Eclipse, Git).
• Previous exposure to the payment industry or similar technical environments.

Technologies we use

What we offer

• Private medical & life insurance

• MyBenefit Platform

• Holiday allowance

• Referral program

• Public transportation allowance

• Meal allowance

• Annual bonus.