Your responsibilities

• Serve as the CRM system guide for specific Enterprise clients
• Performs day-to-day execution and task completion; provides frequent status updates, and responsible for timely completion of assigned tasks. Communicates at risk, escalated issues, and barriers to client team
• Ensure data quality auditing and clean-up of CRM system for Enterprise clients
• Serves as the main point of contact for client team questions regarding CRM system even when not directly responsible for the process
• Responds to emails promptly and proactively; manages client team and other internal teams’ responses for timeliness/accuracy
• Communicates effectively with internal partners for analysis/ resolution of complex issues or project impacts.
• Expected to serve as back-up support (even if not directly aligned) for other Operation Specialists in the region
• Identifies and resolves escalations or issues with strong emphasis on patterns, trends, and root cause analysis. Assists with problem solving for recurring issues
• Identifies process improvements for existing processes and supports creation of new processes with emphasis on up/ down stream impacts
• Supports maintenance of documentation/training; assists in the delivery of training
• Actively seeks additional knowledge of department, tools and systems
• Solicits and accepts coaching and feedback to enhance performance
• Works well with others and consistently performs to the best of ability

Our requirements

• 1+ years research experience
• Hardworking self-starter who can juggle multiple projects, follow-up and exhibit creative problem solving – ultimately delivering projects and assignments on target and on time within a fast-paced environment
• Strong ability to work closely with various cross functional groups
• A creative problem solver who brings innovative ideas, new perspectives, and a wealth of enthusiasm
• Excellent verbal and written communication skills, organizational and relationship skills
• Demonstrated responsiveness to colleague and leadership requests
• Qualifications include bachelor’s degree or equivalent experience in Business or related major, excellent Microsoft Office skills (Excel, PPT, Word, etc.).
• Familiarity with Customer Relationship Management Systems (CRM) and marketing automation systems (i.e. Eloqua).
• Expertise in data visualization/business intelligence platforms (Tableau, Power BI) would be a plus

Optional

• Expertise in data visualization/business intelligence platforms (Tableau, Power BI)