Your responsibilities

• Customer Order Management - enter customer’s orders in ERP-system (SAGE) and issue invoices, by:
• 🌱Reviewing orders for accuracy and completion
• 🌱Organizing workflow to meet customer time-frames
• 🌱Perform on-time invoicing of customer orders
• Customer Claims - Handle And Resolve, by:
• 🌱Providing prompt and accurate response to claims inquiries.
• 🌱Investigating invoice errors, incorrect or damaged goods sometimes with input from 3PL
• 🌱Registering claims in SAGE database
• 🌱Issuing credit notes
• Customer Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:
• 🌱Setting up new customers accounts
• 🌱Performing customer verifications
• 🌱Updating and maintaining customer accounts and price lists
• 🌱Communicating product related information and updating external databases
• Office Administration:
• 🌱Manage all services related to the office space and vendors
• 🌱Participating in, and leading event organization and other ad hoc tasks
• 🌱Being the right hand for Head of North Cluster, based in Poland

Our requirements

• PERSONAL PROFILE
• 🌿Customer and service oriented, proactive approach (towards external & internal stakeholders)
• 🌿Can-do-attitude - natural attitude of searching for solutions
• 🌿Details, process and structure oriented approach
• 🌿Ability to communicatie effeciently via phone
• 🌿Team player, with sense of humor :)
• TECHNICAL REQUIREMENTS
• 🌿Excellent / native level of Polish, written and spoken
• 🌿Very good communication skills in English, written and spoken
• 🌿Previous Customer Service / Sales Administration / Accounting / Internal Administration experience
• 🌿Strong command of MS Excel
• 🌿Bachelor degree

Optional

• OTHER SKILLS, being an extra asset:
• 🌿Power BI / ERP system experience
• 🌿Knowledge of any of additional languges: Dutch, Czech, Slovak, Swedish

What we offer

• In Warsaw we are a small team up to 20 people, we work very cross-functionally, taking the advantage of learning new things, through experience. We are a part of bigger cluster called "North", closely cooperating with colleagues from other geographies like UK, Netherlands, Nordics and CEE. That brings following benefits:
• 🌿Diverse International Team: Collaborate and grow within a vibrant and diverse international team, gaining unique perspectives and experiences that enrich your journey.
• 🌿Daily Use of English: Immerse yourself in a multilingual environment where English is the language of choice, enhancing your language skills and global communication capabilities on a daily basis.
• 🌿Strong Working Culture: Join a company built on values of Passion - Authenticity - Responsibility - Boldness, where high standards and a supportive environment foster your success.
• 🌿Continuous Learning and Development: Fuel your growth with daily opportunities for learning new things and unlocking your full potential in a dynamic work setting.
• 🌿Easy access of the office: come here by public transport (metro, tram or bus) or use the parking if needed. Beautifull view on Warsaw from 18th floor is a cherry on the top.