Your responsibilities

• In this role you are an important part of the Customer Care Small Enterprises Team. You are the first point of contact for our clients, and responsible for their warm welcome.
• You`ll be helping clients resolving their issues. You`d build a phenomenal client journey and also ensure that our customers’ data is up to date.
• In Poland the office is in Kraków. However, this is a hybrid role with the flexibility to work both virtually or from the office.
• What the day will look like?
• It's 8:30 am. You are sitting at home or in the office with the first cup of coffee or tea. You put on your headset, and you receive a first inbound call from a client. Your day has started! You say “Hello” offering a client help. In some cases, you give the client a handover to your colleague in the Netherlands. After you have helped several clients, it is time to take off your headset, have some lunch and get started with the administrative tasks of the day. There’s a list of things to do for which you are responsible for. It can be a request of a copy of the invoice to e-mail to the client. It can also be supervising work. In the meanwhile, you also check your feedback from the clients` survey because you want to learn from it to do a little better every day. At 17:00 you close your laptop; another great day have passed - you have helped many clients!

Our requirements

• Are you orientated in, or do you have some experience in tourism or other services industry? Would you like you to transfer to the finance industry? Then for sure we’d like to hear from you.
• • You are flexible and can prioritize well
• • You are customer-focused and would like to improve the communication skills
• • You like to collaborate with people to serve the customer well
• • Your level of English and Dutch are at least on a C1 level