Your responsibilities

• The role of a Newskies agent is to assist finance, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc. This is a permanent position based in our Warsaw office.
• The team work on a shift pattern of 4 days on/4 days off. The shift times are 7am to 7pm or 7pm to 7am.
• Newskies Helpdesk provides telephone & email & chat support for all Ryanair European Airports and Call Centres
• Liaise with Ground Operations / Training Department pertaining to Airport issues
• Monitoring delays and issuing Refreshment Vouchers
• Notify passengers of delays, cancellations, diversions via the new travel assistant (DOT) and email
• Creating and editing pre-departure comms to be sent out to customers
• General administration duties ex. refunds, managing users’ accesses

Our requirements

• Previous Airline/Airport/Ground Handling experience would be a distinct advantage
• Fluency in spoken and written English (2nd European language would be an advantage)
• Must have flexible approach and ability to remain diplomatic and tactful whilst working under pressure
• Show a natural ability in problem solving.
• Proactive approach to dealing with errors/complaints
• Possess a high level of interpersonal and written skills
• Computer literacy (MS Word, Excel)
• Knowledge of Newskies /Operations /SkySpeed/ GoNow (would be an advantage)
• Applicant must be flexible with working hours

What we offer

• A vibrant, collaborative workplace in a fast-growing centre of excellence.

• Competitive salary

• Staff travel benefits across the entire Ryanair network.

• Huge potential for career progression within Europe’s biggest airline.