About the project

• We are looking for a Business Technical Services Analyst to join a dynamic technical services team supporting enterprise-level clients. You will be the key contact point for business and technical support, ensuring smooth delivery, issue resolution, and ongoing client success. This is a long-term remote role aligned with US working hours, primarily supporting clients in the financial services sector.
• Work Hours: 2:00 PM – 10:00 PM (Poland time) | 8:00 AM – 4:00 PM EST

Your responsibilities

• Provide Level 1 technical support and incident management (including on-call rotation).
• Act as a single point of escalation and governance for assigned client relationships.
• Monitor adherence to SLA metrics.
• Translate client business requirements into technical specifications.
• Coordinate with project, compliance, and release teams to ensure successful delivery and system stability.
• Maintain detailed system and client documentation.
• Assist in evaluating change requests and supporting small-to-mid-sized technical projects.

Our requirements

• Professional experience with APIs (e.g., Postman or similar tools).
• Hands-on project experience, preferably in technical environments.
• Incident management experience, ideally in service-oriented or enterprise support roles.
• Bachelor’s Degree in IT or related field.
• Fluent English (written and verbal, C1–C2 level).
• Willingness to work Poland 2:00 PM – 10:00 PM shift.
• On-call availability (rotating schedule).

Optional

• 3–4 years of relevant experience.
• Master's degree in IT or related field.
• Experience in the financial or credit card industry.
• Familiarity with:
• Oracle PL/SQL, C/C++, VB.NET, ASP.NET.
• Microsoft Visual Studio.
• UNIX/Linux environments.
• Certifications such as ITIL or PMP.
• Knowledge of Prime Licensing code.
• Understanding of payment and bankcard systems.

Technologies we use