About the project

• We are seeking an experienced AI Lead Developer (m/f/d) to lead AI-powered feature development for a Customer Care platform, driving innovation and quality across machine learning and NLP initiatives.

Your responsibilities

• Lead design, development, and implementation of AI/ML features focused on automating customer inquiries
• Deploy and optimize machine learning and NLP models to enhance customer experience
• Integrate Conversational AI, chatbots, and language models into the Customer Care platform
• Collaborate closely with DevOps and cloud architects to ensure a scalable, secure, and high-performance Azure-based environment
• Evaluate and adopt new AI technologies and industry best practices
• Lead and mentor a development team specializing in AI and machine learning

Our requirements

• AI and Machine Learning expertise
• Strong Python and NLP framework proficiency
• Hands-on experience with Azure AI services (Azure Machine Learning, Cognitive Services, Bot Services)
• Solid knowledge of Azure cloud architectures and microservices
• Experience with CI/CD pipelines and MLOps practices
• Leadership skills with the ability to communicate and implement technical vision effectively
• Analytical mindset and strong problem-solving capabilities
• Degree in Computer Science, Data Science, Artificial Intelligence, or related field
• Several years’ experience in AI/ML development, ideally in Customer Care solutions
• Proven leadership experience in technical projects
• English: B2 or higher

Optional

• German: Advantageous

Technologies we use

What we offer

• Work on impactful, multi-region platforms for well-known brands

• Join a close-knit, creative team where growth and partnership drive success

• Flexible experience level – mid or senior roles available; we’ll tailor responsibilities during the interview

• Fully negotiable rate after profile approval – let’s talk!

• Remote-friendly and supportive work culture

• Enjoy a range of exclusive perks designed to enhance your work comfort and well-being:

• Short 14-day invoice payment term – fast, reliable payments to support your financial flexibility

• Comprehensive private medical care package – access high-quality healthcare services when you need them

• Access to the MyBenefit cafeteria platform – choose from a wide variety of benefits and perks tailored to your preferences