Your responsibilities

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Educate customers on travel options including air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Amadeus. Training will be provided
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Our requirements

• Professional communication in both German (C1) and English (B2) required
• Min. 6 months of experience in customer service preferred
• Skilled communicator across multiple channels (Email/Chat/Phone)
• Passion for excellence in client service, including proactive anticipation of needs
• Act with integrity, and look after personal traveler information
• Teamwork and openness to feedback
• Open to learning and using new technology

What we offer

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more!