About the project

• We are looking for a Software Support Engineer to join our international team distributed all around the world (USA, Switzerland, Poland, India, Brazil and Malaysia).This position presents an exceptional opportunity to contribute to a project with far-reaching global impact, incorporating cutting-edge technology for navigation, location search, and immersive street-level exploration, enabling users to navigate the world with unparalleled ease and precision.

Your responsibilities

• Provide live, real-time technical support to users experiencing issues with their Linux environments.
• This will involve utilizing various communication channels such as phone, chat, and potentially remote desktop sessions.
• Diagnose, analyze, and troubleshoot a wide range of Linux system issues, including operating system errors, software malfunctions
• Conduct thorough root cause analysis of complex issues, identifying underlying problems and proposing effective solutions.
• Develop, document, and maintain a library of Bash scripts and command-line tools to automate common support tasks,
• Clearly and concisely communicate technical information and solutions to users with varying levels of technical expertise,
• Collaborate effectively with internal teams, including development, engineering, and product management, to escalate complex issues
• Document support interactions, troubleshooting steps, and resolutions accurately and efficiently in our knowledge base system.
• Contribute to the creation and maintenance of technical documentation, FAQs, and self-help resources for users.
• Stay up-to-date with the latest Linux distributions, technologies, and best practices.
• Participate in on-call rotation as needed to provide 8/5 support.

Our requirements

• Proven experience in a technical support role focused on Linux systems administration and troubleshooting.
• Deep understanding of Linux (e.g., Ubuntu, Debian).
• Strong proficiency in the Linux command-line interface (CLI) and Bash scripting for system administration, automation, and diagnostics.
• Solid knowledge of core Linux services and protocols (e.g., SSH, TCP/IP, DNS, DHCP, systems, package management).
• Experience with log analysis, system monitoring tools, and performance tuning on Linux systems.
• Excellent problem-solving and analytical skills with a methodical approach to troubleshooting complex technical issues.
• Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly and concisely
• Strong customer service orientation with a proactive and empathetic approach to resolving user issues.
• Ability to work independently and as part of a collaborative team in a fast-paced environment.

Technologies we use

What we offer

• Competitive salary with cafeteria benefits and bonuses

• Opportunity to be part of a rapidly expanding global organization

• Pleasant and inspiring working atmosphere

• Professional development and clear career path

• Training & development opportunities

• Private healthcare and additional life insurance

• Employee volunteering programs and opportunities

• Inclusion and diversity in practice

• Employee referral program in place