Your responsibilities

• Manage the full order process from system entry to shipment and post-sales support
• Actively support the sales team and participate in the sales process
• Collaborate closely with internal departments: design, purchasing, production, and finance
• Serve as the main point of contact for assigned clients and maintain strong, long-term relationships
• Onboard new clients and guide them through our logistics platform and internal processes
• Work with ERP and CRM systems to ensure data accuracy and workflow efficiency
• Monitor order status, anticipate potential issues, and proactively resolve them
• Analyze client needs and propose tailored solutions to maximize satisfaction and retention
• Prepare and present regular status updates, reports, and performance metrics for key accounts
• Ensure timely and accurate communication between clients and internal teams
• Identify opportunities to upsell or cross-sell products/services based on client needs
• Gather feedback from clients and collaborate with internal teams to improve service delivery
• Fully manage client orders, ensuring smooth coordination across all departments
• Maintain high customer satisfaction through responsive, solution-oriented service

Our requirements

• Minimum 2–3 years of experience in account management, customer success, or a similar client-facing role
• Fluent English – both written and spoken (daily communication with international clients)
• Fluency in German or Dutch will be considered an asset
• Proven ability to manage multiple projects and priorities simultaneously in a fast-paced environment
• Sales experience with international B2B clients
• Strong communication and interpersonal skills with a client-focused mindset
• Excellent organizational skills and attention to detail
• Problem-solving attitude and ability to work independently
• Ability to coordinate cross-functional teams and drive tasks to completion
• Experience with ERP and CRM systems is an asset
• Ability to effectively use AI tools and automation platforms to streamline communication, reporting, and internal workflows
• Positive attitude, team spirit, and a proactive approach to challenges
• Knowledge of logistics, production, or merchandising processes is an advantage

What we offer

• Stable full-time employment based on an employment contract (umowa o pracę)

• Competitive salary with a clear performance-based bonus system

• A supportive and friendly team always willing to help and share knowledge

• Attractive social benefits, including Christmas and holiday bonuses

• A high level of ownership and independence in managing your work and clients

• The opportunity to work with well-known global brands on exciting projects