About the project

• Our client helps small teams power big businesses with the must-have platform for intelligent marketing automation. Customers from over 170 countries depend on the Client’s mix of pre-built automation and integration to power personalized marketing, transactional emails, and one-to-one CRM interactions throughout the customer lifecycle.
• We’re looking for an outcome-oriented Senior Product Insights Analyst to join our client's Product Operations team. In this role, you will define how we capture, access, and use data to enable better decision making across the Tech and Product organization.
• You will partner closely with clients' Product, Engineering, Business Intelligence, Finance, and Go-to-Market teams to transform data into actionable insights about their product portfolio health, business performance, and operational efficiency.
• Working model: Once a week in the office
• Location: Krakow, Fabryczna

Your responsibilities

• Design and implement data collection strategies to capture key metrics related to product health, user engagement, and business performance.
• Analyze product usage data to inform strategic product decisions and support the prioritization of the roadmap.
• Develop automated systems for gathering and analyzing internal and customer feedback, combining quantitative data with qualitative insights.
• Deliver actionable insights through dashboards, business reviews, and ad-hoc analyses to support data-driven decision-making at the leadership level.
• Define and monitor process productivity metrics to identify bottlenecks in the product development lifecycle and recommend improvements.
• Establish data governance practices for product telemetry in collaboration with Business Intelligence teams.
• Ensure high data quality, accessibility, and proper documentation for consistent usage across the organization.

Our requirements

• 5+ years of experience in product analytics, business intelligence, or data science.
• Strong proficiency in SQL and data visualization tools such as Tableau, Looker, Power BI, or similar platforms.
• Proven experience in designing and implementing data collection frameworks and automated reporting systems.
• Solid business acumen and product intuition, with the ability to define key performance indicators, interpret user behavior, and align data insights with product strategy and business goals.
• Excellent communication skills, with a track record of managing multiple projects and collaborating effectively with cross-functional teams.
• High level of ownership and ability to thrive in ambiguity—comfortable navigating complex organizational structures, solving problems independently, and adapting to changing business needs.

Technologies we use

What we offer

• Full coverage for employees and their dependents through LUX MED. Employees have access to the “Premium” package, providing enhanced coverage and greater access to care.

• A client pays 100% of the premium for employees and 50% for dependents.

• No additional cost for dental coverage- integrated into LUX MED medical plan.

• Reimbursement for vision expenses up to 400 PLN every 2 years.

• Access to TELUS Health EAP to provide support and resources in a time of need.

• 10% annual bonus

• Vacation: 26 days.

• Home Office Stipend: One-time $150 equivalent home office stipend to outfit their home office.

• Calm Subscription: Premium subscription access to Calm, the #1 app for sleep, meditation, and relaxation.

• Hub Perks: Receive meal and transportation benefits when traveling to the Poland Hub.

• Baby Swag: If you have a baby or adopt, you’ll receive a company-branded first bath bundle.

• Sabbatical Program: After 5 years of employment, receive a month-long paid sabbatical leave, with a sabbatical leave bonus.