Twój zakres obowiązków

• As a Technical Support Advisor I, you will play a critical role in supporting and helping our clients in overcoming their technical challenges and ensuring they have a seamless experience with our products. Your day-to-day responsibilities include:
• Customer Support: Provide top-notch technical assistance through telephone, email, and chat, addressing issues related to hardware, software, and other client products.
• Problem Solving: Efficiently diagnose and resolve technical problems, ensuring high customer satisfaction with each interaction.
• Quality Assurance: Maintain our high standards of customer service, delivering consistent, quality support.
• Collaboration: Partner with Level 2 support teams to identify and solve emerging technical issues, contributing to continuous improvement in our support processes.

Nasze wymagania

• Language Proficiency: Advanced (B2/C1) level in German and Good (B2) level in English to effectively communicate with our diverse client base.
• Technical Skills: Proficiency in PC usage and a good understanding of networking technologies.
• Customer Focus: A strong commitment to providing excellent customer service with keen attention to detail.
• Problem-Solving Ability: A knack for quickly identifying and resolving issues.
• Communication Skills: Exceptional verbal and written communication skills.
• Experience: Previous experience in customer service or technical support is advantageous but not required.