Your responsibilities

• Assist customers with phone/email/chats enquiries related to customer orders, product information and company policies etc.,
• Provide customers with complete and accurate resolutions to problems,
• Handle complaints,
• Clarify to the customers the company policies such as returns and exchanges,
• Perform order management functions: Work with various platforms to track, maintain orders, returns and credits,
• Proactively involved in maintaining up-to-date procedure documentations,
• Excellent interpersonal, written, and oral communication skills,
• Escalate issues in a structured way to CS management.

Our requirements

• Excellent German and English in spoken and written form, other languages are a bonus,
• Education: at least high school diploma (technical school would be an asset),
• Minimum 2 years’ experience in customer service department,
• Computer skills: Microsoft office and SAP preferred,
• Ability to stay calm under pressure and handle multiple tasks,
• Excellent interpersonal, written, and oral communication skills.

What we offer

• Stable employment based on an employment contract and an attractive annual bonus,

• Hybrid work with flexible working hours,

• Opportunity to develop in an international environment,

• Attractive benefits package (Multisport card, medical care, life insurance),

• Subsidised training and language courses,

• Team-building events,

• Charity initiatives.