Your responsibilities

• Responding to customer inquiries via phone, chat, and email with warmth and enthusiasm.
• Representing Volkswagen Group with professionalism and enthusiasm.
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
• Collaborate with colleagues to enhance the overall customer experience.
• Staying updated on Volkswagen Group’s latest offerings, policies, and services to provide customers with accurate and timely information.
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.

Our requirements

• Strong communication skills, with a minimum C1 level in Croatian and minimum B2 level of English for internal communication, documentation & training.
• About 1 year of experience in a call center or customer service role, preferably in the automotive industry.
• Excited about the opportunity to contribute to Volkswagen's continued success and growth in the automotive sector.
• The ability to stay composed, tactful, and solution-focused when interacting with customers.
• Strong attention to detail and organizational skills.
• Excellent problem-solving skills and a creative, solution-oriented mindset.

Optional

• Experience with luxury brands and high-end customer relationships, particularly in the automotive sector.
• Familiarity with CRM systems
• Interest in the automotive industry, with a passion for cars and Volkswagen Group’s cutting-edge technology.

What we offer

• Support the Volkswagen Group, a recognized name in the automotive industry known for its commitment to quality, innovation, and customer satisfaction

• Remote work from home

• Comprehensive benefits package, including a benefits system (MyBenefit), private healthcare (Luxmed), and life insurance.

• Language courses.

• Stable full-time employment based on an employment contract

• Receive fully paid training to ensure you’re fully prepared for customer interactions, with continuous learning opportunities to grow your skills.

• Team-building events to foster a collaborative work environment.

• Team leader support at every stage of cooperation.

• Grow your career while contributing to the future of luxury automotive experiences with Volkswagen Group.