Your responsibilities

• Responding to inquiries from customers and BaaS partners — via chat, phone and email — with professionalism, empathy, and efficiency
• Acting as the first point of contact, ensuring that every customer interaction is handled with care and attention to detail
• Taking a proactive approach by identifying potential issues before they arise and addressing them to prevent customer dissatisfaction
• Applying best practices and techniques to consistently drive customer happiness and satisfaction
• Collaborating closely with your team to share knowledge, continuously improve service quality, and achieve collective goals
• Providing accurate and timely reporting on both individual and team performance

Our requirements

• Minimum of 2 years of experience in the financial sector or financial institutions
• Previous experience in a customer-facing role (e.g., customer support, sales, or account management, experience in customer service infoline will be considered as an advantage)
• Strong command of Polish and English, both written and spoken — clear communication is essential in this role
• Excellent interpersonal skills — you’re empathetic, a great communicator, and comfortable working in a fast-paced, agile environment
• A team-oriented mindset with a genuine passion for delivering outstanding customer experiences.
• A proactive and solution-focused approach to daily tasks — you're someone who takes initiative and stays one step ahead
• A positive, can-do attitude and a willingness to learn and grow alongside the team
• Openness to: work on site in our Warsaw office 5 days a week from September and work in shift schedule (8hrs per day/ during service hours - 8:00 AM - 8:00 PM)

What we offer

• You will get an opportunity to work in an innovative, digital bank applying state of the art approaches and technologies

• You will be provided an Individual Development Budget, dedicated to enhancing your professional skills

• If your role permits, we also offer flexible work location

• You and your closest family will be covered with VIP-level private medical care which includes dental treatment and a hospitalisation package

• We care for our colleagues’ well being, therefore we cover psychological consultations if you ever feel you need such support

• Aion bank account without fee

• We co-sponsor your Multisport card and cover 50% of its cost

• You will work on computer equipment that delivers the best user experience — Apple MacBook.

• Our office in Warsaw offers healthy snacks throughout the day