Your responsibilities

• Customer Relationship and Communication - Build and maintain strong relationships with customers by providing regular updates on account status, credit limits, overdue payments, order status, and disputes via phone and email. Proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
• Order and Dispute Management - Handle the full order management process including order entry, amendments, rejections, and order blocks; resolve commercial and financial disputes as part of the O2B and collection processes.
• Credit and Collection Support - Manage credit-related requests, assist with unresolved payments and credit notes, and oversee urgent orders and overdue invoice follow-ups.
• Documentation and Reporting - Generate and send missing invoices and account statements, ensure accurate documentation for write-offs, and prepare regular reports on customer account status.
• Teamwork and Performance - Meet daily targets and monthly SLAs, collaborate with internal teams to solve customer issues, and take on additional responsibilities to support team success.

Our requirements

• Very good English (minimum B2 level)
• Very good Spanish (minimum B2 level, special focus on speaking part)
• Ability to work independently and manage more complex cases
• Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure
• A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning
• Familiarity with Microsoft Office tools

Optional

• Knowledge of SAP
• A degree in finance or a related field
• Experience in Order to Cash or Customer Service area

What we offer

• Flexible work model, with the office located in either Gdansk or Warsaw - depending on the candidate’s location.

• Full-time employment contract.

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).