Your responsibilities

• This role will primarily involve managing the processing of legal claims received from customers or their legal representatives, drafting all manner of court and Alternative Dispute Resolution documents necessary to protect Ryanair’s position, and providing all necessary documentation to support our external and internal legal teams.
• You will also provide regular support to our Customer Service Legal team on EU261 legislation, case law and any other consumer law matters, keep our records, databases and systems up-to-date, and ensure the timely payment of legal claims.
• Occasional ad hoc duties will be required to support the team.
• This is a fast-paced and busy environment.

Our requirements

• A legal degree/background
• Interest in litigation work
• Interest in the airline industry
• Customer-orientated
• Ability to deal with tight legal deadlines and high volumes
• Ability to learn quickly and to work independently and under pressure in a fast-paced environment.
• Positive attitude and ability to be a team player
• Excellent written and verbal communication skills
• Numerate and comfortable working with data
• Strong organisation and planning skills and the ability to deal with a large volume of work
• Experience in the use of Microsoft Office Suite, including Excel

What we offer

• This is a great opportunity to be part of a busy Customer Service Legal team at Europe’s number one airline, be involved in strategic decision-making, and gain significant exposure to both internal and external senior stakeholders and a real breadth of legal experience in a multicultural environment.
• The position will be based in Warsaw.