Your responsibilities

• Day-to-day ticket resolution as part of support provided globally through Workday and Service Now to Alcon associates and managers across countries and languages; ownership of requests: solving cases, updating systems, providing updates, following instructions in agreed standards and timeframes
• Act as first point of contact for questions from Alcon associates and managers and provide guidance on fundamental Payroll topics and issues
• Process payroll changes, following global and local processes and compliance guidelines and maintain confidentiality of employee data
• Advanced knowledge and understanding of multiple payroll systems.
• Collect, review and aggregate payroll data inputs from multiple upstream sources (automated and non-automated) for assigned country payrolls.
• Monitor supplier payroll processing and compliance activities and review outputs for completeness and accuracy.
• Provide support in international equity- and incentive-relevant statements and Warrants etc, to ensure correct taxation and build accruals accordingly
• Work closely with FRA on reconciliation and financial reporting
• Work closely with other functional areas to gather payroll inputs efficiently and effectively (e.g., Timekeeping, Benefits, Compensation, etc.)
• Perform Payroll Audits and Controls as per checklist
• Request funding of payroll, payroll taxes and other third party payments, as applicable; ensure Treasury receives and acts upon requests.
• Be actively committed to continuous improvement activities: identify process gaps, form improvement ideas and present to Manager
• Root Cause analysis: actively propose solutions and coordinate issue resolution, ensure escalation process is followed if applicable
• Pro-actively identify the needs and support the preparation and production of understandable documentation ( SOPs/ work instructions), people policies, procedures, handbooks, guidelines as required
• Juggle the tasks according to priority and being able to effectively handle competing priorities.
• Organize, monitor and enhance relationship with stakeholders and vendors (if applicable)
• Handle client requests within agreed upon Service Level Agreements as well with agreed level of politeness/ Customer Experience Mindset and detail of response
• Troubleshoot issues and respond to inquiries/requests in line with agreed service levels and case management processes.
• Engage in various activities to build an HR knowledge base for the team to use covering multiple HR processes and local legislation
• Build a relation and work effectively within a team and also with other teams, supporting and respecting each other, sharing knowledge, buddying
• Effectively engage and contribute to projects on team, regional and global level
• Support the process of training users on HR systems, policies and processes
• Share your in-depth knowledge with colleagues and internal clients in order to broaden awareness of HR processes
• Perform internal process controls, data uploads and reconciliations as part of the process

Our requirements

• Passion for payroll operations function and curiosity for details
• Fluency in French, English (Nice to have: Italian or Spanish)
• Experience with foreign payroll/s systems
• About 2 years of experience in payroll processing, either in in-house or outsourced model
• Excellent customer service behavior (role model)
• Positive attitude and ability to work in fast-paced project environment
• Time Management expertise and experience, Kronos experience a plus
• Transition experience is a plus
• Effective use of technology, resource material, websites and payroll supplier tools to ensure accurate and timely processing of payroll
• Ability to provide easy-to-use and -understand information to Alcon’s employees on payroll processes and payroll results, as indicated on the employee pay statement

What we offer

• Opportunity to join growing, early-stage organization built within a mature, stable global company

• Cooperation with well-known, top-class payroll vendors like ADP and STRADA

• Very best working environment for our employees

• Collaboration and frequent direct interactions with business stakeholders

• Truly international environment and daily interactions with colleagues from all over the world

• Attractive benefits / compensation package

• Hybrid model of work (3/2/weekly)

• Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw