Your responsibilities

• providing excellent customer service (supporting Czech/Slovak Clients)
• building up positive relationships with customers
• resolving issues in a timely manner and ensure high levels of customer satisfaction
• providing explanations in relation to customer complaints (both written and by phone)
• monitoring of the situation on financial markets
• working with the CRM system (verification and completing clients data)
• cooperating with external XTB branches and internal departments

Our requirements

• Czech language - native or proficiency level required
• very good knowledge of English language is a must
• higher education (might be IV or V year student)
• previous experience in a customer service role (desirable)
• responsibility and ability to multitask, prioritize and close tasks quickly
• strong communication, interpersonal and negotiation skills
• good knowledge of MS Office
• positive attitude

Optional

• knowledge of financial markets and XTB’s core business

What we offer

• full-time employment agreement

• great learning opportunity in cooperation with multinational units of the company

• all the required tools and training required to be successful

• work in internationally known company with a well-recognized brand

• young, professional, dynamic team and multinational environment