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Manager Process Engineering (UK CMB Transformation)

HSBC Service Delivery (Polska) Sp. z o.o.

Kraków, Dębniki
Praca hybrydowa
Umowa o pracę
Umowa o pracę
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Foster open and honest communication which anticipates stakeholder expectations.
  • Support and implement process excellence and re-engineering agenda. Cultivate and evolve a continuous improvement culture and community emphasizing on Lean Six Sigma techniques.
  • Develop Lean Six Sigma training materials and conduct LSS Green Belt/Yellow Belt trainings. Drive and coach productivity/efficiency related LSS improvement projects.
  • Deliver transformation change in Process Engineering to achieve cost, service level and customer satisfaction through mobilization of improvement initiatives following the Lean Six Sigma approach
  • Support mobilization of Simply Better (idea generation platform)
  • Act as a role model to foster a collaborative team environment which supports and encourages professionalism and development.
  • Continuously support capability build of the Process Engineering Practice i.e., through advocating community events, sharing relevant articles / studies / ideas, ensuring regular development, and experience exchange with Transformation community.
  • Promote the value of challenging the status quo, seeking to improve ways of working and having a forward-thinking mind-set, in line with the Group’s values and strategy.

Our requirements

  • Excellent understanding of the change lifecycles, including 3+ years of working knowledge of process reengineering and best practice techniques. Excellent understanding of Waterfall and Agile Project Management methodologies, ability to apply best practices.
  • Experience in data analysis; scrutinizing big data and ascertaining key takeaways, and effective prioritisation.
  • Proficient understanding of Business Banking Industry both Globally and in the UK Market.
  • High quality verbal and written communication skills, ability to present strategic information briefly and clearly to wide and varied audiences. Influencing skills and ability to build positive working relationships with colleagues and stakeholders. Strong facilitation and public speaking skills.
  • Commercial and critical thinking with ability and confidence to challenge status quo; strong analytical and problem-solving skills, proposing solutions when escalating.
  • Excellent organizational skills, time management and prioritisation. A track record of constantly looking for improvement, with a ‘can do’ proactive approach.
  • Capabilities (critical): Change & Implementation; Stakeholder management; Design Thinking, Ideas generation and management platform, Process design and mapping (incl. detailed process flows); Process Modelling and Intelligence tools (e.g. ARIS), MS Office (Excel, Power Point, Word); Confluence; Jira.
  • Qualifications and Accreditations: (i) Master’s degree (e.g., MBA) in related field or commensurate practical experience; (ii) Lean Six Sigma (minimum Green Belt); PMP / Prince 2, Agile PM/BA (desirable).

What we offer

  • Competitive salary

  • Annual performance-based bonus

  • Additional bonuses for recognition awards

  • Multisport card

  • Private medical care

  • Life insurance

  • One-time reimbursement of home office set-up (up to 800 PLN)

  • Corporate parties & events

  • CSR initiatives

  • Nursery discounts

  • Financial support with trainings and education

  • Social fund

  • Flexible working hours

  • Free parking

Wyświetlenia: 9
Opublikowana2 dni temu
Wygasaza 13 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca hybrydowa
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