About the project

• We are seeking an experienced ServiceNow Administrator to manage and optimize our ServiceNow platform. The ideal candidate will be responsible for ensuring the platform’s performance, implementing new modules, and supporting end-users. This role involves working closely with cross-functional teams to streamline IT Service Management (ITSM) processes and improve the overall efficiency of the organization’s IT operations.
• This role offers a unique opportunity to enhance the organization’s IT operations and streamline service delivery. If you are passionate about ServiceNow and thrive in a fast-paced environment, we encourage you to apply.
• MD rate: 160 - 220 EUR

Your responsibilities

• Administer and maintain the ServiceNow platform, including configuration, customization, and upgrades.
• Implement and manage ITSM modules such as Incident Management, Problem Management, Change Management, and Service Catalog.
• Collaborate with stakeholders to gather requirements and configure workflows, forms, and reports to meet business needs.
• Monitor platform performance and troubleshoot issues to ensure high availability and reliability.
• Manage user roles, permissions, and access controls.
• Develop and maintain dashboards and reports to provide insights into IT service performance.
• Integrate ServiceNow with other enterprise systems and tools.
• Document system configurations, processes, and best practices.
• Provide training and support to end-users and ensure adherence to ITIL best practices.

Our requirements

• 3+ years of experience as a ServiceNow Administrator or in a similar role.
• Proficiency in configuring and managing ServiceNow modules (e.g., ITSM, ITOM, CMDB).
• Strong knowledge of ServiceNow scripting (e.g., JavaScript, Glide API) for workflow automation.
• Experience with ServiceNow integration using REST and SOAP APIs.
• Familiarity with ITIL frameworks and best practices.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.

Optional

• Certifications such as ServiceNow Certified System Administrator or ServiceNow Certified Implementation Specialist.
• Experience with ServiceNow Discovery, Event Management, or Performance Analytics.
• Knowledge of PowerShell or other scripting languages for automation.
• Familiarity with Agile/Scrum development methodologies.
• Experience with CI/CD pipelines for ServiceNow deployments.
• Exposure to cloud platforms like AWS, Azure, or Google Cloud.

Technologies we use

This is how we work on a project

• Continuous Deployment

• Continuous Integration

• documentation

• integration tests