Your responsibilities

• Perform customer service activities related to service and repair requests from the customers over the phone and via e-mail.
• Review and validate contractual agreements related to the service and repair process.
• Manage orders and returns activities in SAP.
• Coordinate the service and repair process by collaborating with internal teams and spare parts vendors.
• Ensure resolution of queries within the contractual metrics.

Our requirements

• Fluency in German language (min. C1 level).
• Knowledge of English language (min. B2 level).
• Well-developed communication skills.
• Full time availability, 8 hours daily from Monday to Friday.
• Client orientation and stress resistance.
• Microsoft Office package knowledge (Excel, Word, PowerPoint).

Optional

• Experience in customer service related role.
• Familiarity with SAP.

What we offer

• Hybrid mode of employment (3/2 days onsite weekly from the office located in Warsaw city center).

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).