Your responsibilities

• Collect due receivables according to procedures.
• Influence customers, negotiating and building business relationships.
• Cooperate with internal departments (finance and sales teams).
• Handle emails & outgoing phone calls (external customers and internally to account managers).
• Accounts reconciliation and allocation of incoming payments.

Our requirements

• Fluent German and English, B2 level required (both written and spoken)
• Experience in Customer Service, Call Center, O2C Collections, BPO, Shared Services will be an asset.
• Strong communication and negotiation skills

What we offer

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).

• Employee Assistance Program - legal, financial, and psychological consultations.

• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.

• Paid employee referral program.

• Private medical care, life insurance.

• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).