Your responsibilities

• Communicate effectively on the phone with German-speaking customers to understand and address their banking needs.
• Provide assistance with account opening, closing, inquiries, transactions, product information, and related inquiries.
• Ensure accurate and efficient processing of customer requests, including transfers, payments, and account updates.
• Educate customers about available banking services, products, and digital platforms.
• Maintain detailed and organized records of customer interactions and transactions.
• Follow established procedures and compliance guidelines to ensure security and confidentiality.

Our requirements

• Fluent German (both written and spoken) will be an asset
• Communicative English
• Strong interpersonal and communication skills.
• Customer-centric approach
• Ability to handle complex customer interactions and problem-solving.
• Detail-oriented with a commitment to accuracy and compliance.
• Attention to detail and ability to handle confidential information.
• Problem-solving skills and a proactive attitude.

Optional

• Experience in BPO/corporate environment

What we offer

• Modern and conveniently located office in Wroclaw

• advancement opportunities within the organization (a variety of interesting projects with the array of technologies and tools)

• unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g. LinkedIn Learning, Udemy)

• DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, Vmware, Workday)

• opportunity to join numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)

• Dixi Cool activities: trips, sports and wellness events, discounts for cultural events

• Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

• Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)