Your responsibilities

• Data acquisition, regular data refreshes, user setup
• Client support including responding to client support emails and calls
• Diagnosing and fixing client issues
• Client on-boarding and training
• Managing and maintaining documentation for customers, training courses and solution manuals
• Working with clients to define scope, create and implement AD-HOC requests
• Additional client consultancy including face-to-face workshops and advanced training

Employer requirements

• Proven experience in working with clients; collaboration and communication with senior management and multiple levels within the company and suppliers
• Experience in gathering requirements from the clients
• Analytical and numerate mind with an ability to standardise data from multiple sources and to identify potential anomalies
• Strong experience of performing analytics in the travel or retail industries
• Adaptable and solution oriented attitude
• Experience with data transformation/visualisation tools such as Excel, Knime and Omniscope
• Agile project management experience with technical documentation
• English communication skills (solid B2/C1)
• A technical working knowledge of SQL (MySQL, Ingres/Vectorwise),
• Python, HTML, CSS and JavaScript will be an additional advantage

Technologies we use

What employer offers

• Work in a fast growing company with a strong position in the data analysis market

• B2B contract or Contract of employment,

• The opportunity to gain experience based on projects carried out for global brands like Apple, Google, Netflix, Roche and many others,

• Fast promotion opportunities and an annual raise program based on performance,

• Flexible working hours,

• Hybrid model of work (3 days a week in the office),

• Free parking in the office