Your responsibilities

• Clarifying invoice-related issues.
• Assisting with technical issues (e.g., logging in).
• Providing information on claim status and policy changes.
• Processing and implementing policy changes.
• Preparing and sending policy documents to customers.
• Handling returned correspondence.
• Registering new claims.
• Preparing necessary documentation for claims.
• Coordinating communication between customers and specialists.
• Ensuring smooth and timely processes.

Employer requirements

• At least 2 years of experience in customer service, administration, or support roles.
• Communication Skills: Excellent interpersonal skills and a natural customer focus.
• Fluent Dutch (native or very advanced level).
• Very good written and spoken English (business level).
• Conscientiousness and attention to detail – you appreciate tasks being completed precisely the first time.
• Proactivity and commitment.

What employer offers

• Employment contract

• Work in an international environment

• Professional onboarding and training

• Benefit package

• Modern office in Warsaw

• Possibility of hybrid work (after onboarding)