Your responsibilities

• Ensuring proper functioning of Stores Support Section
• Managing the User Support Process
• Managing cooperation with External Providers
• Building and managing the Knowledge Base
• Conducting analyses and reports

Our requirements

• 2-3 years of work in the IT services area
• Relevant educational background in IT or related fields
• Advanced proficiency in English
• Experience in team management
• Good PC skills, especially MS Office tools
• Experience with organizing training programs
• Critical thinking and problem-solving skills
• Great interpersonal and communication skills.

Technologies we use

What we offer

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.

• A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!

• Life insurance on preferential terms, to feel secure.

• An extensive benefits platform offering a wide range of options – including medical care, sports cards, events, trips, shopping vouchers, and more.

• Discounts on purchases at Pepco stores – get your favorite products at even better prices!

• A wide range of training sessions, courses, and webinars designed to help our employees grow and thrive!

• The opportunity to improve language skills by working in an international environment.

• Free psychological, legal, and financial consultations as part of our employee support program – our employees' well-being is our top priority!

• Smart Lunch – meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.

• Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.

• A social fund providing additional financial support to ensure security and assistance in various life situations.

• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge – despite being a large organization, we’ve maintained a warm, informal atmosphere.

• A role within a unique organizational culture – Pepcoolture – where our mission, vision, and values are the foundation of our everyday work.