Your responsibilities

• Establishes and maintains a global governance framework for repair services, including policies, procedures, and controls that ensure compliance with internal standards and external regulations (e.g., ISO, FDA, CE, R2, WEEE).
• Leads audits and assessments to evaluate adherence to quality, safety, and regulatory requirements, identifying gaps and driving corrective actions across global repair centers.
• Defines and monitors KPIs, such as compliance rates, audit findings, risk mitigation effectiveness, and policy adoption, using data analytics to inform decision-making and continuous improvement.
• Partners with operational, quality, legal, and compliance teams to ensure alignment of global practices with business objectives and regulatory expectations.
• Oversees the development and implementation of training programs to ensure global teams understand and adhere to policies and ethical standards.
• Drives standardization and harmonization of repair documentation, reporting, and quality assurance practices across regions to ensure consistency and transparency.
• Leads governance-related communications with internal and external stakeholders, including executive reporting, risk disclosures, and compliance updates.
• Supports strategic initiatives by providing insights and risk assessments for new repair capabilities, technologies, or geographic expansions.
• Fosters a culture of accountability and ethical leadership, promoting a strong sense of ownership, compliance, and continuous learning within the global repair organization.

Our requirements

• A strong knowledge and demonstrated experience in Services Repair, Services Operations, Field Services or Engineering.
• Brings a minimum of 15 years of experience in service operations roles, including at least 5 years in senior-level positions within a repair environment.
• Exhibits a profound understanding of service operations requirements, repair, and fulfillment frameworks.
• Demonstrates proven expertise in repair processes and reverse logistics.
• Capable of influencing, growing, and developing high-performance teams through indirect management, building and sustaining trust, and engaging effectively with both internal and external stakeholders.
• Possesses strong relationship management skills, essential for building trusting relationships with cross-functional and regional/field stakeholders.
• Results-oriented with excellent data-analysis and problem-solving skills, driven by customer satisfaction and value creation.
• Holds a Master’s degree or equivalent experience.
• Exhibits exceptional leadership skills with a proven track record of persuading others through both written and spoken communications, adept at managing resistance.

What we offer

• Full-time employment contract.

• Electric car charging stations.

• Training program from the first day of work.

• Access to the latest technologies.

• Development opportunities (career paths, internal recruitment, training, participation in additional projects).

• An atmosphere of support and cooperation in our teams.

• Life insurance.

• Private medical care.

• Multisport card 26 days of leave regardless of length of service.

• Access to the training platform - approx. 8,000 training courses (including certified training).

• Employee referral program.