Your responsibilities

• Thinking about joining our Customer Service team?
• You should! Millions of users order food with us at Pyszne.pl. From sushi in Amsterdam to a burger in Wrocław, we serve food lovers across Poland every day. Pyszne.pl / Just Eat Takeaway.com operates in 20 countries, serving around 100 million active users worldwide! As a company in a fast-growing and competitive industry, we focus on international standards, always striving to meet our customers' needs. And this is where you come in!
• If you enjoy working with customers and always put their needs first, this opportunity is for you!
• How will you take care of our customers?
• • Communicating via phone, email, and chat
• • Solving issues ranging from missing deliveries to payment errors
• • Verifying and correctly entering customer data into the system
• • Monitoring orders placed on Pyszne.pl to ensure they reach our restaurant partners without complications
• • Collaborating with your team, staying motivated, and maintaining regular contact with your leader

Our requirements

• You enjoy customer interactions and have experience in this area
• You’re available for full-time work, including weekends (Our Customer Service employees work 8-hour shifts, including four weekend days)
• You have patience and empathy, making conversations with difficult customers a breeze
• Your English and German skills allow you to communicate effectively with international customers (minimum level B2/C1)

What we offer

• A full-time employment contract from day one! (contract for 6 months with possibility of extension)

• A company laptop and the possibility to work in a hybrid model (our office is located in Wrocław, Powstańców Śląskich 9 - MidPoint 71). We are open to people from Wroclaw area also.

• Support for a healthy lifestyle - subsidized sports card and private medical care

• Full support in your new role, including internal employee training and access to a learning platform

• Takeaway Pay - meal allowance to order food via Pyszne.pl (lunch card)

• In-office perks - fresh fruit, billiards, mini-golf, and ping-pong