Your responsibilities

• Analyse incident and change data to identify patterns, root causes, and systemic risks.
• Define and track service health metrics (MTTR, failure rates, change success, etc.).
• Partner with product and support teams to implement reliability improvements.
• Build and maintain dashboards and reporting to support visibility and accountability.
• Support automation and tooling initiatives to reduce toil and improve response times.
• Contribute to readiness assessments for releases and major infrastructure events.
• Collaborate across global teams to ensure service resilience is embedded in ways of working.

Our requirements

• Experience in service reliability, production support, or platform operations at scale.
• Strong analytical mindset and ability to interpret trends across complex data sets.
• Familiarity with automation/orchestration platforms such as Control-M or IBM SFG.
• Understanding of ITIL principles (esp. incident, problem, and change) and DevOps culture.
• Experience with monitoring tools, dashboards, and reporting solutions (e.g. Splunk, Grafana, Power BI).
• Knowledge of distributed systems, batch processing, and file transfer workflows.
• Proactive communicator with strong documentation and facilitation skills.
• Passion for continuous improvement and a user-oriented reliability mindset.

What we offer

• Competitive salary.

• Annual performance-based bonus.

• Additional bonuses for recognition awards.

• Multisport card.

• Private medical care.

• Life insurance.

• One-time reimbursement of home office set-up (up to 800 PLN).

• Corporate parties & events.

• CSR initiatives.

• Nursery discounts.

• Financial support with trainings and education.

• Social fund.

• Flexible working hours.

• Free parking.