Your responsibilities

• Provides leadership and guidance to a team tasked with conducting detailed review and analysis of data on client issues, client projects, implementations, client configuration changes, client escalations, as well as recommending appropriate client treatment.
• Creates, implements, tests, and strengthens plans of varying complexity aimed at supporting our clients.
• Collaborates with clients to provide subject matter expertise from your team's area of focus as well serves as the point of escalation for your team.
• Supporting your team members with removing roadblocks, finding solutions, prioritizing work as needed, communication across the organization, and raising issues as needed to leadership.
• Works to find ways to improve processes, efficiencies, and improved collaboration across the team and other teams in the organization.
• Develops strong relationships internally and with partners and clients and ensures the team has positive relationships. Acts as an ambassador and a senior subject matter expert in client meetings and sales support. May manage key vendor relationships. Helps build cross functional teams and collaborates with leaders to improve cross-functional processes and workflows. Negotiate with stakeholders across business units to achieve satisfactory delivery for clients/customers.
• Other duties as assigned.

Our requirements

• Bachelor's Degree
• Relevant Experience or Degree in: related field of study from an accredited university is required; however, relevant experience in lieu of a degree may be considered.
• Typically a minimum of 10 years
• related professional experience including a minimum of 5-6 years experience in a managerial position.
• Working schedule would coincide with US hours to start and overlap over time to a more daytime routine that coincides with the existing team across the globe.
• Ability and willingness to work: 14:00-22:00 (local time in Poland)
• Excellent English and Polish language skills
• What Are Our Desired Skills and Capabilities?
• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve issues.
• Job Complexity - Works on complex problems of critical scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Works independently with minimal guidance or instructions, while leading global team members on a large volume of work, with the ability to delegate and provide assignments and direction.
• Problem Solving - ability to deduce and solve complex issues and juggle multiple ongoing initiatives simultaneously.
• On call support - at times will rotate with other leaders for on-call support for our clients acting as front line client support when needed.
• Language Skills - Advanced knowledge of English and Polish, written and verbal (C1 - C2).

Optional

• Credit card business knowledge a plus.
• Good working knowledge of file transfer processes, FTP, NDM, etc.
• Understands data structure, data models, file structures, processing of data files, and file security protocols.
• Mainframe utility knowledge and skills a plus.

Technologies we use