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Customer Support Coordinator

MAREL SHARED SERVICES CENTER SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

Warszawa
Praca hybrydowa
Umowa o pracę
Umowa o pracę
🏠 Praca hybrydowa
Pełny etat

Your responsibilities

  • Receive and process customer requests for service and spare parts
  • Pro-actively identify opportunities to sell service solutions, spare parts, modifications and upgrades
  • Close dialogue with customer to understand needs and urgency of requests
  • Gather information, prepare and communicate quotations for service solutions and spare parts
  • Follow up on outstanding quotations and processes order confirmations from customers
  • Register service requests and check entitlements
  • Answer the request when possible, and when needed direct the request to the right function in Marel
  • Close dialogue with customer on planning for event to ensure all requirements are clear and fulfilled
  • Ensure the customer is totally satisfied by engaging strongly with him through customer journey

Our requirements

  • Excellent communication skills and ability to work in a multi-discipline team environment
  • Knowledge of Microsoft Office package
  • A naturally outgoing individual with a profound ability to interact with customers and teams alike
  • Ability to build trust and lasting relationships with the customers
  • A customer and service minded self-starting individual, who can manage time effectively and achieve agreed goals
  • Excellent communication skills in Polish and English are a must – Hungarian or/and Ukrainian is a plus
  • At least basic technical skill and experience, ability to discuss basis technical issues (mechanical, electrical, electronic etc…)
Wyświetlenia: 7
Opublikowana7 dni temu
Wygasaza 3 dni
Rodzaj umowyUmowa o pracę
Tryb pracyPraca hybrydowa
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