Your responsibilities

• Handle customer inquiries through various communication channels (phone, email, chat)
• Diagnose and resolve customer-reported issues
• Provide information about products, services, company policies, and processes
• Collaborate with other departments to resolve more complex issues
• Maintain records of customer interactions and report ongoing issues
• Proactively take actions to enhance customer satisfaction
• Monitor and analyze customer feedback to continuously improve support processes
• Handling warranty claims

Our requirements

• Great communication skills, both written and verbal
• B2/C1 English, fluent Polish
• Ability to quickly solve problems and work under pressure
• High level of empathy and patience in dealing with customers
• Ability to work effectively in a team and independently
• Positive attitude

Optional

• Fluent German
• Experience in a similar customer support role
• JIRA & Confluence experience
• Support ticket platform experience (Zendesk, Freshdesk etc.)

What we offer

• Hybrid work (2-3 days/week remote)

• Flexible working hours

• Permanent contract

• 26 paid days off

• Freedom and transparency

• Multisport Benefit Card

• Medicover Health Care

• Short decision-making process

• Office location near Metro Racławicka