About the project

• As an IT Support Engineer Intern, you will be responsible for providing technical support to users in matters related to IT infrastructure and software. Your goal will be to ensure smooth operation of computer systems and networks, identify and solve issues, and provide technical assistance in line with established procedures and standards.

Your responsibilities

• Handling support requests:
• Receiving and logging service requests from users
• Tracking ticket status in the helpdesk system
• Technical support:
• Providing users with technical assistance for software and hardware
• Offering remote and on-site help in solving technical issues
• Diagnosing technical issues:
• Analyzing and identifying root causes of technical problems
• Quickly and efficiently resolving reported issues
• Workstation setup:
• Configuring new computers, installing software, and connecting peripherals
• Creating and configuring user accounts and assigning appropriate permissions
• Hardware testing:
• Verifying the functionality of new and repaired devices
• Ensuring equipment meets technical and user requirements
• IT resource management:
• Recording and monitoring hardware and software inventory
• Managing the IT storage and tracking resource availability
• Technical documentation:
• Creating user manuals and guides
• Updating documentation related to IT system configuration and management
• IT team support:
• Collaborating with other IT departments on projects and troubleshooting
• Assisting in testing new systems and technological solutions
• Office application support:
• Assisting with issues related to office software, such as Microsoft Office
• Installing and configuring applications on workstations
• Software updates:
• Installing patches and new software versions
• Monitoring and implementing available updates

Our requirements

• Basic knowledge of computer networks
• Analytical thinking and problem-solving skills
• Ability to learn quickly and eagerness to grow
• Ability to prioritize tasks according to company needs
• Very good communication skills in English (minimum B2 level)

Technologies we use

What we offer

• Annual Salary Review: We are reviewing the salaries of all our teams annually in order to evaluate an increase according to individual performance and the business results.

• Personal Training Budget. Up to 7.000/ 4.100 PLN/year training budget (certifications, conferences attendance, etc.) to invest in your professional development. We want to help you improve your technical skills, feel involved in the product community, and develop your soft skills to lead teams and manage other stakeholders.

• Up to 30 days of vacation per year (additional days are granted along with seniority at AUCTANE).

• Up to 500 PLN/year to match your NGO donations! We are happy to support your initiatives by duplicating the amount donated.

• Lunch card

• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!

• Referral Fee 🔗 We need your support in hiring top-class talent! We offer a referral bonus of 4k-20k PLN, depending on the complexity of the role and the hiring process.

• We have an Employee Assistance Program with psychological assistance free of charge.

• Great work-life balance We offer a flexible work schedule and will do our best to adapt to your personal situation. Working in a fast-paced environment can be intense, but that doesn’t mean you shouldn’t enjoy your free time!

• An inclusive and upbeat work environment Leave your suit behind... we’re a t-shirt and converse kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.

• A cross-cultural atmosphere We are a truly international team of 20 nationalities that speak 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.

• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.

• Internal and external training, free access to online training platforms such as Linkedin Learning

• Possibility to work in a home-office using equipment provided by AUCTANE, or in our office prepared in accordance with all safety requirements.

• Languages classes every week. Thirsty for knowledge? Learn a new language by joining our free English/Spanish/German classes. You can connect and enjoy taking up a new language or improving your current skills with one of our great instructors.

• Free private medical insurance.

• Attractive life insurance.

• Co-financing for sports and recreational activities

• Gym membership co-financing