About the project

• As an IT Continuity Analyst (ServiceNow), you will be working for our client, a global banking institution with a strong presence in cybersecurity and IT risk management, contributing to a platform located in Portugal. Your mission is to ensure critical systems can recover effectively in the event of disruptions, collaborating closely with IT asset managers and stakeholders to evaluate, document, and improve recovery strategies. Your expertise will help ensure IT continuity risks are addressed proactively, incidents are analyzed thoroughly, and lessons learned are applied.
• Drive Resilience and Safeguard Business Continuity in a Global Tech Environment.
• Kraków/Warsaw-based opportunity with the possibility to work 40% remotely! (hybrid work: 2 days from the office, 3 days remote)

Your responsibilities

• Define and draft functional specifications for IT Continuity-related ServiceNow modules (e.g., ASC, IC Plan, Exercise) and cross-functional modules (Risk, Issues)
• Gather and document user requirements from global business entities
• Support ServiceNow developments and manage follow-ups on enhancements, incidents, and remediation activities
• Provide functional support to users, handle debugging, and escalate issues as needed
• Create and update IT Continuity project specifications and visualizations in Tableau
• Coordinate and validate IT asset classification and ensure data consistency in ServiceNow
• Assist in developing and improving Disaster Recovery (DR) strategies with IT asset managers
• Monitor execution and evidence collection for DR tests and continuity exercises
• Track and analyze incidents impacting continuity; propose and document corrective actions
• Maintain up-to-date documentation on continuity policies, procedures, and test results
• Help promote awareness and understanding of IT Continuity best practices across teams

Our requirements

• 3 to 5 years of experience in IT Continuity, Disaster Recovery, or a related field
• A background in Business Analysis or ServiceNow module configuration/use
• Familiarity with IT infrastructure (networks, servers, storage) and recovery strategies
• Strong skills in functional documentation, user support, and issue resolution
• Experience working with Tableau, ServiceNow, or other enterprise tools
• Excellent communication and coordination skills
• Fluent English (written and spoken)
• A degree in Computer Science, Information Systems, or a related field

Technologies we use

What we offer

• Stable and long-term cooperation with very good conditions

• Enhance your skills and develop your expertise in the financial industry

• Work on the most strategic projects available in the market

• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years

• Participate in Social Events, training, and work in an international environment

• Access to attractive Medical Package

• Access to Multisport Program

• Access to Pluralsight

• Flexible hours