Your responsibilities

• Be the first point of contact for our customers in the USA and cooperate with colleagues from internal departments of Sylvamo.
• Use English daily to answer our customers’ questions (via phone and email), manage their purchase orders, and ensure satisfaction with our service. The relationship we have with our customers is crucial and you will have a direct impact on it.
• Work in SAP to process our customers’ orders and prepare regular and ad hoc reports. System work and analytics are a big part of each day’s responsibilities.
• Be a part of our Supply Chain organization, cooperating within your team and with internal departments of Sylvamo (located in the USA, Brazil and Poland).
• Get to know and understand the interdependencies between processes such as Supply Planning, Replenishment Planning, Order Management, Demand/Master Planning, Transportation, and Manufacturing. You will also learn about Pricing, Sales, and Marketing processes to manage your customer’s accounts successfully.
• Proactively communicate with Sales, Supply Chain, and business leadership regarding customer-impacting issues and potential improvements.
• Anticipate, react to, and resolve manufacturing/replenishment disruptions to maintain high service levels.
• Have the opportunity to develop and utilize both your interpersonal and analytical skills.

Our requirements

• Ability to work full-time in the afternoon and evening hours (2:00 PM – 11:00 PM), from Monday to Friday.
• Ability to work on-site from our Kraków’s office for the first 3 months full-time, and then at least once per week.
• Ability to start working on October 1st.
• Fluency in spoken and written English.
• Ability to learn quickly and prioritize tasks.
• Confidence in making your own decisions and taking responsibility for your actions.
• Inclination to work with technology and technical learning (e.g. SAP and MS Excel).
• Ability to multitask and process high volumes of data accurately and efficiently.
• Good analytical and organizational skills.
• Eagerness to work in a team environment, with colleagues from various cultures and backgrounds.

Optional

• Previous work experience or educational background in hospitality, supply chain, or customer service.
• Sales and negotiation skills or experience.
• Experience in working with international customers.

What we offer

• • We are NOT a call center - you will have a portfolio of customers that you work with on a daily basis.
• • Fully on-site induction training and onboarding (the first 3 months).
• • Office in the heart of Kraków.
• • Performance bonus after probation period.
• • Support with immigration documents should you need it.
• • Start date: 1st of October.
• • Work from Monday to Friday from 2:00 PM to 11:00 PM (8 hours of work + 1 hour lunch break), and according to the US holidays calendar.
• • 30 days of Day Shift (work 10:00 AM - 6:00 PM) per year, after supervisor's approval.
• • Taxi home (within Kraków’s borders) when finishing work at 11:00 PM.