About the project

• Airline Distribution Performance Engineers team is looking for Senior Service Delivery Engineer within Air Products organization.
• Our team is engaged in delivery, performance monitoring and optimization of several products and services from broad Sabre Travel Network and Sabre Airline IT portfolio.
• We are focusing on technical solutions for air content distribution and work directly with suppliers (airlines, IT providers), account teams, product management and support teams.

Your responsibilities

• In this role you will get a chance to expand your knowledge on how air content is acquired and distributed, what solutions airlines and travel agents use to retail air travel, how Sabre powers global travel industry, and what it means to process billions of shopping and booking transactions and connect airlines and agencies with millions of travelers every day.
• You will need to familiarize yourself with several of our APIs and applications, also with the basics of underlying technology and infrastructure (Google Cloud Platform). Being able to understand the whole end-to-end process will be the key to successfully measure and optimize performance, as well as troubleshoot issues which may be reported by our customers and support teams.
• You will help Sabre internal teams as well as our customers to use our products efficiently, provide metrics and reports, assist in resolving problems and gather feedback on possible enhancements, to be then passed on to product management. You will also assist our development teams in delivering modern and cost-efficient solutions.
• This role involves:
• • acting as a consultant and an engineer of technical solutions focused on airline distribution performance
• • addressing airlines’ questions and concerns related to selected connectivity products
• • providing 2nd level support for customer support teams
• • conducting troubleshooting or end-to-end analysis of problems related to air content accuracy
• • optimizing Sabre services and products to assure air content is distributed as intended by the airlines and in a cost-efficient matter
• • delivering performance reports, also by presenting them to internal and external audience
• • acquiring necessary information from technical/analytical teams on vendor side

Our requirements

• Concept of APIs
• Basics of SQL, XML, SOAP, REST, JSON
• Planning & tracking tools (JIRA)
• Data analysis and presentation (Excel, PowerPoint, Kibana)
• Excellent verbal and written communication skills, fluent English
• Successful in supporting collaboration across teams, being the bridge between business and technical backend
• Reliable, independent and service-oriented
• Curious and open for new challenges, able to spot opportunities for expanding current role

Optional

• understanding of airline retailing and revenue management
• travel business/GDS related experience is a plus
• Google Cloud Platform experience (BigQuery, Monitoring/Dashboards)

Technologies we use

What we offer

• Work arrangements

• Hybrid working mode; 3 chosen days from the office in a week

• Flexible working hours: Maintain your work-life balance by adjusting your working hours to your needs

• Paid time off

• Year-End-Break: enjoy additional fully paid days off during the last week of the year

• Paid parental leave: Take up to 12 weeks off with pay after birth or adoption of a child. Sabre Global Paid Parental Leave runs concurrently with local leave policies.

• Paid volunteer time: take up to 4 days annually to give your time to a charitable organization of your choice

• Your money

• My Benefit platform/Multisport card: enjoy the benefit cafeteria system and use popular sport card

• Tax deduction: take the opportunity to claim deductible costs, reducing your income tax

• Employee Capital Plans: profit from long-term saving scheme co-financed by Sabre and the State Treasury

• Baby Bonus: benefit from one-time allowance on childbirth or adoption

• Say Thanks program: collect points on recognition program and transfer them to wide variety of gifts and services

• Health and wellness

• Luxmed VIP medical coverage: take care of yourself and your family with the extensive medical package with a broad range of additional services

• Foreign travel insurance: feel safe going abroad with free Allianz insurance offered as part of our Lux Med package

• Employee Assistance Program: find help in free, confidential program with a certified counselor

• Mindfulness & meditation apps: take care of your mental and physical health

• Life insurance: sign up for free, high coverage life insurance program

• Career development

• Professional development: access to e-learning platforms as well as join Sabre live learning sessions

• Certification and tuition reimbursement

• Our Communities: join one of our team member groups focused on sharing knowledge and best practices (Google Developers Group, Innovation Lab Community, Women in Technology, SOLVE!T and many more)

• And more

• Car and bike parking

• Fun & Relax zone in modern office: enjoy electronic tables to work, foosball, ping pong, pool table, swings, massage chairs and terraces to admire a panoramic view of Kraków. We have parents’ rooms as well

• No dress code

• Innovation Lab: access Augmented Reality & Virtual Reality equipment, Robot construction kit, 3D printers and many more

• Attractive Referral Bonus: earn $2500 USD for every hired referral