Your responsibilities

• Handling incoming calls;
• Providing comprehensive information to customers and resolving issues related to parcels placed in parcel lockers and courier shipments;
• Ensuring a positive perception of our Partner’s services;
• Meeting the defined quality and quantity parameters for the project;
• After a longer period of cooperation, the possibility of working on weekends and public holidays.

Our requirements

• Previous experience in customer contact via inbound/outbound call lines is welcome;
• MANDATORY REQUIREMENT – advanced spoken and written English skills, and knowledge of the Polish language;
• You enjoy speaking with customers, can listen to their needs, and effectively solve their problems;
• Independence and discipline are very important to us—we want to build mutual trust, share knowledge, and support each other;
• Computer literacy is a must;
• Punctuality;
• Empathy and composure.

What we offer

• Remuneration based on a mandate contract from 33 to 35 PLN gross per hour, plus performance bonuses;

• Working hours Monday to Friday from 8:00 to 23:00; Saturday, Sunday, and public holidays from 8:00 to 21:00;

• The possibility to join a group insurance scheme;

• Access to a sports card;

• Professional initial training to prepare you for the job, along with the daily support of a Supervisor and Project Manager;

• Opportunities for career development within the company structures;

• All necessary work tools provided;

• Friendly atmosphere in a supportive team;

• Long-term cooperation.