Your responsibilities

• Lead the development and implementation of AI-powered features for a Customer Care platform.
• Design and deploy Machine Learning and NLP models to automate customer inquiries.
• Collaborate closely with DevOps and cloud architects to ensure a high-performance, scalable, and secure Azure-based architecture.
• Develop and optimize AI models to enhance customer experience.
• Integrate Conversational AI, chatbots, and language models into the platform.
• Evaluate new technologies and best practices in the field of Artificial Intelligence.
• Lead and mentor a development team specializing in AI/ML.

Our requirements

• Degree in Computer Science, Data Science, Artificial Intelligence, or a related field.
• Several years of experience in AI and Machine Learning development, ideally in Customer Care solutions.
• Strong proficiency in Python and NLP frameworks.
• Hands-on experience with Azure AI services (e.g., Azure Machine Learning, Cognitive Services, Bot Services).
• Solid understanding of cloud architectures and microservices on Azure.
• Experience with CI/CD pipelines and MLOps.
• Strong leadership skills with the ability to communicate technical visions effectively.
• Analytical mindset and problem-solving capabilities.

Optional

• German

Technologies we use