Your responsibilities

• deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet
• monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
• gather customer’s informaon and determine the issue by evaluating and analyzing the symptoms
• diagnose and resolve technical hardware and software issues involving internet connecvity, email clients etc.
• idenftiy and escalate priority issues per Client specifications
• registering an incident and / or Service Request reported via email /phone in the ITSM Tool
• tracks the progress of owned Service Call during entire lifecycle (from start to end, register to close) to ensure that it is resolved within the agreed Service Level Agreement (SLA) and updates Service Call records if necessary

Our requirements

• knowledge of French and English at least B2 with strong motivation to learn IT
• motivation to start career within IT area
• flexibility to work in shifts (24x5)

Optional

• any prior IT-related experience,
• willingness to learn and support new and quickly changing technologies
• motivation to gain knowledge of Service Desk procedures and process

Technologies we use

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Multisport.

• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.

• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.