Your responsibilities

• Learns to establish a positive rapport with the client(s) to develop and maintain long-term relationships, to understand the client's business, their objectives and expectations, and to gain experience in acting as go-to person on all aspects of services and support for assigned relationships.
• Assists in the evaluation process of the client's business requirements, effort estimation, and guiding the client to utilize standard solutions while maximizing revenue. Supports higher level analysts on sub-components of major initiatives.
• Participates in converting the client's business requirements into detailed technical specifications and learns how to present them internally and externally while securing requirement sign-off.
• Gains and maintains knowledge of how to identify critical business impact issues from Service Desk.
• Assists with documents and maintenance to the clients' system environments by keeping records of client functionality, environment, and client specific documentation while providing to more senior levels for review and feedback.
• Participates in release management between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.
• Takes part in execution of simple project/development work plans and learns to revise them as appropriate to meet changing needs and requirements.
• Occasionally acts as 24x7 first line Service Desk support, as requested, and monitors adherence to Service Desk SLAs (Service Level Agreements).
• Working schedule would coincide with US hours to start 2:00pm - 10:00pm CET= 8:00am - 4:00 pm EST

Our requirements

• Bachelor's Degree - in Information Technology or related field
• Typically Minimum 1 Year Relevant Exp
• Experience in analysis, issue resolution, problem solving, detail oriented, as well as the ability to troubleshoot errors with clients
• Experience working with APIs and supporting real time communications
• Ability to take technical information and make it business friendly
• Required on-call support for issues (on a rotating schedule)
• Excellent communication skills
• Skills / Knowledge - Developing professional expertise, applies company policies and procedures to resolve a variety of issues.
• Job Complexity - Works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
• Supervision - Normally receives general instructions on routine work, detailed instructions on new projects or assignments.
• Bankcard Business Knowledge - Extends knowledge of bankcard business requirements and process flows
• Language Skills - Advanced knowledge of English, written and verbal (C1 - C2) and Intermediate knowledge of Polish, written and verbal (B1-B2)

Optional

• Including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, experience in writing and analyzing
• Prime Licensing code a plus
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification a plus
• Basic Programming and analysis of financial services software a plus
• Programming - Good database development skills in Oracle PL/SQL a plus
• Good programming skills in C, C++, ANSI C or VB.NET, ASP.NET and Microsoft Visual Studio a plus
• Knowledge of UNIX/Linux Operating Systems a plus
• Experience with using Postman or other API platform UI tools a plus
• Credit card knowledge and experience a plus

Technologies we use

What we offer

• working in a global environment with international market-focused projects

• using English language on daily base

• private medical care

• onboarding training in first days of work – you will get to know our company better

• training for employees: with us you will develop your professional and personal potential

• lunch pass/Pluxee

• multisport cards at preferential prices

• possibility to join a group UNUM life insurance

• possibility of remote work

• fresh fruits every Wednesday and delicious coffee from Praska Palarnia every day