Your responsibilities

• Ensure customer satisfaction and provide professional Customer Support
• Telephone, email and chat support to the company's Czech/Slovak-speaking customers and partners. When necessary, also help supporting other countries, mainly in Europe
• Administrative tasks such as database management and invoice cases, order modifications
• Registration, deviation handling and follow-up work
• Resolve complaints with professionalism and a solution-oriented mindset
• Communicating with colleagues from other areas in the organisation, such as Logistics, Finance, Marketing, IT
• Building sustainable relationships of trust through open and interactive communication

Our requirements

• Native -level fluency in Czech/Slovak, speaking and writing
• Fluent in English in speech as well as written, other language knowledge is meritorious
• Excellent communication skills with a problem-solving attitude
• A positive, team-oriented mindset and the ability to handle challenges with a smile
• Previous experience in customer service or a similar customer-facing role
• Familiarity with administrative and support-related tasks is a strong advantage
• EU citizenship (required)

What we offer

• Being part of a fast-growing health and wellness company with a global footprint which gives a truly international environment

• You will be part of a fun, skilled & highly motivated team that brings great experience together learning from what we do and continue to improve

• Scandinavian working style & no dress code

• Modern office space in the centre of Tricity, building with open-air sport facilities, just 3 minutes walk to SKM, trams, buses