About the project

• We are looking for an experienced ServiceNow CSDM Subject Matter Expert to join a US-based client in the utilities sector. You will work with flexible hours on projects for a large production & retail organization, playing a key role in aligning their CSDM 4.0 data model with business processes.

Your responsibilities

• Operationalize CSDM 4.0 and align the data model with business processes
• Analyze, design, and implement in-scope ITSM processes
• Drive discovery workshops with stakeholders from an ITSM perspective
• Gather and refine user stories and business requirements
• Provide functional expertise for ITSM modules and guide configurations
• Support UAT by coordinating with end-users and ensuring test scenarios are met

Our requirements

• Proven experience implementing ITSM processes: Incident, Problem, Change Management, Service Catalog, CMDB, Portal, and Integrations on the ServiceNow platform
• Strong knowledge of ServiceNow and CSDM
• Experience with: ITOM, ITBM, Service Mapping, Service Catalog, Service Portal, Flow Designer
• Excellent communication skills and ability to work with international teams

Technologies we use

What we offer

• 100% remote job

• B2B contract: 175 PLN/h

• Medical insurance, Multisport card, group life insurance

• Long-term cooperation with a US-based client in the utilities sector